Knowledge base

• Ordering & Payments

  Ordering & Payments

  • Where Is My Order?
  • I forgot my password
  • Katapult Policies
  • What are the current discounts and promotions?
  • Where can I find my installation guide?
  • Can I change or cancel my order?

  See all 20 articles

• Returns

  Returns

  • I have not received my return tag. How long does it normally take?
  • How do I start a return?
  • What is your return policy?
  • Where is my refund?
  • Best Practices for Submitting Photos Through Our Returns Portal
  • My product is defective, can I return it?

  See all 10 articles

• Shipping

  Shipping

  • Do you ship internationally?
  • My package is lost/damaged, what now?
  • What shipping methods do you use?
  • What is Shipping Assurance?
  • Do you deliver to PO Boxes?
  • How does Freight Shipping work?

  See all 7 articles

• Warranty

  Warranty

  • How do I file a claim for an extended warranty?
  • Does my product have a warranty?
  • What is an extended warranty?