We’re sorry to hear that your product arrived incomplete—but don’t worry, we’re here to help make it right. If your order is missing hardware (bolts, brackets, installation kits, etc.) or any included components, please follow these steps:
- Check the packaging carefully – Sometimes smaller hardware pieces are packed inside foam, tucked in corners, or sealed in separate bags.
- If you’ve confirmed parts are missing, please contact our customer service team
- Be sure to include your order number and a list of the missing items.
- Attach photos of what you received.
What Happens Next?
Once we review your request, we’ll work with you to:
- Send out replacement hardware (when available), or
- Help coordinate a resolution with the manufacturer, depending on the product.
Still have questions? We’re here to help — visit our Help Center or contact support for assistance through Live Chat.