We get it—sometimes plans change! Most orders can be canceled within 30 minutes of placing them.
To check if your order is eligible for cancellation:
- Go to our Customer Portal.
- Look for the Cancel Order option next to your order details.
- If the option is available, just click it—and you’re all set!
Please note: If the cancel option isn’t showing, your order may already be processing and can no longer be canceled. But don’t worry—our Customer Service Team is happy to help explore your options.
Once you click the link above you will be directed to the screen below.
You can sign into your account using one of the methods above, you will be sent a code if you use your phone # or email address.
Once the code is entered you will be directed to your order information shown below where you can select the cancel button.
If the option to cancel is no longer available, we strongly suggest you chat with us as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly!